Upgrade Customer Portal

memoQ and memoQ server get regular updates. Updates are very minor new versions that contain bug fixes only. An update has the exact same major and minor version number, but a higher build number. For example, 8.1.6 is an update to 8.1.5.

A few times a year, new versions are also released. These new versions contain new functionality as well as bug fixes. A new version has a different version number - maybe even the major version number is different. For example, 8.2.1 is a new version - an upgrade - to 8.1.6.

When you upgrade memoQ server to a new version or to a new build, you must upgrade Customer Portal, too.

Always upgrade memoQ server first: You can upgrade Customer Portal only after you upgrade memoQ server and memoQweb. But then you must do it.

How to get here

  1. Log in to the memoQ server computer through Remote Desktop.
  2. Open the Start screen or the Start menu: Press the Windows key.
  3. Type memoQ, and wait for the results to appear.
  4. In the list, click memoQ Server Deployment Administration.
  5. Windows may ask you to confirm to run the program. Click Yes or Run.
  6. The Deployment window opens. You need the second section (Customer Portal):

    deptool-cp-section-upgr

The Upgrade Customer Portal command is available only if the version of the Deployment tool is newer than the Customer Portal version installed on the server computer

  1. To upgrade your copy of Customer Portal, click Upgrade Customer Portal.
  2. The Upgrade Customer Portal wizard starts.

    deptool-cp-upgrade

What can you do?

Check the versions. The Deployment tool can upgrade your copy of Customer Portal to the version it shows in the New version box.

If this is not the version you want to upgrade to, click Cancel.

To perform the upgrade, click Next.

If you need to restore an earlier version: Remove Customer Portal, remove memoQweb, and then restore an earlier version of memoQ server. Then install memoQweb, then install Customer Portal again from the Deployment tool of the earlier version.

Was Customer Portal running in a 32-bit application pool?

From ver sion 9.0, memoQ and memoQ server are 64-bit only. Because of this, you have to change Customer Portal's IIS app pool to 64-bit. When you start the upgrade, this window opens:

  • If Customer Portal is the only application in that app pool, choose Change current app pool to 64-bit, then click the Next button.

  • If you have other applications in the same app pool, move Customer Portal to another one: 

    1. Choose Choose a 64-bit app pool.
    2. Choose an app pool from the dropdown, or

      click the Create new pool link, and create a new 64-bit app pool.
    3. To perform the upgrade: Click the Next button.

When you finish

From a web browser, check the connection to Customer Portal.

If Customer Portal is installed: Upgrade Customer Portal, too.