Troubleshoot memoQweb access

Testing the connection to memoQweb

To test if memoQWeb (legacy) works, start a web browser on the server computer itself, and open the following address: http://localhost/memoqweb. If you have typed a different application name during installation, use that name after http://localhost/ (instead of ’memoqweb’).

To test secure connections to memoQweb, start the address with 'https': https://localhost/memoqweb.

If you do this, you will test memoQWeb (legacy) directly, without any network problems that may also make memoQWeb (legacy) unaccessible.

If the installation is successful, the memoQWeb (legacy) sign in screen will show up. Sign in to the memoQWeb (legacy) interface using a valid name and password, and check if you can see the admin pages, or the list of projects and documents, or if you can access QTerm.

Depending on your group membership and privileges, you may see and use different parts of memoQWeb (legacy), but if you sign in with a user who is member of the Administrators group on the memoQ server, you should be able to access all pages.

To learn how to manage users, groups, and projects on memoQweb, see memoQweb help.

Troubleshooting memoQWeb (legacy)

If your browser displays an error message saying ‘HTTP Error 500.19 - Internal Server Error’, the application pool is configured for the wrong ASP.NET version. To select another application pool, follow these steps:

  1. Log on to the server computer through Remote Desktop.
  2. Open IIS Manager (inetmgr): In the search box of the Start menu or the Start screen, type inetmgr, then press Enter.
  3. The IIS Manager program displays the name of your server on the left (at the top of the console tree). Click the plus sign to the left of the name. Click Sites. The IIS Manager program lists the websites on your server. Check if the site that contains memoQWebTrans is in the Started state. (Normally, this site will be the Default Website.)
  4. Expand Sites, and expand the site that runs memoQWebTrans. Right-click the memoqweb item, point to Manage application, and click Advanced settings.
  5. Click the Application Pool item, and then click the ... button. The Select Application pool window opens.
  6. Choose an application pool with ASP.NET v4.5 (or 4.0 or 4.6) in the name, and click OK. The setting in the screenshot above is correct.
  7. In the Advanced Settings window, click OK.
  8. In the IIS Manager window, click the name of the server (in most cases, the topmost item in the tree at the left). On the far right, under Actions, click Restart. It will take a few seconds, and a green shade will move through the address bar during the operation. Once this is finished, you can return to your web browser, and try accessing memoQweb again.

To diagnose: Check if .NET 4.5 or higher is installed. If .NET 4.5 or higher is installed properly, read on.

Explanation: The Setup program is missing a Windows component called the IIS 6 metabase compatibility module. Also read:

http://www.iis.net/learn/manage/managing-your-configuration-settings/how-to-use-metabase-compatibility-with-iis-7-and-above

Solution: See this website for instructions: http://www.activexperts.com/support/activmonitor/online/ii6metabase.

The article describes the installation of two components. Installing the first one ("IIS 6 Metabase and IIS 6 configuration compatibility") will solve the problem. After you install this component, you should be able to run the memoQWebTrans installer successfully.

To diagnose: Check the Windows event log (System). There is a solution if you find an entry with the following text: "Windows Installer installed the product. Product Name: <product>. Product Version: <version>. Product Language: 1033. Installation success or error status: 1603".

Explanation: The Setup program is missing a Windows component called the IIS 6 metabase compatibility module.

Solution: See this website for instructions: http://www.activexperts.com/support/activmonitor/online/ii6metabase.

The article describes the installation of two components. Installing the first one ("IIS 6 Metabase and IIS 6 configuration compatibility") will solve the problem. After you install this component, you should be able to run the memoQWebTrans installer successfully.

To diagnose: Check if the server computer runs a 64-bit operating system, and if the error message is the following: Could not load file or assembly 'GenuineChannels' or one of its dependencies. An attempt was made to load a program with an incorrect format. Exception Details: System.BadImageFormatException: Could not load file or assembly 'Genu-ineChannels' or one of its dependencies. An attempt was made to load a program with an incorrect format.

Solution: For the application pool that hosts memoQWebTrans, enable the support for 32-bit applications. In the IIS Manager program, click Application Pools in the console tree (on the left). Then right-click the name of the application pool that hosts memoQWebTrans (DefaultAppPool by default), then choose Advanced settings. Set the Enable 32-bit applications option to True.