memoQ activation wizard

1. The memoQ activation wizard will start automatically. In the opening screen, click Next.

   If you prefer wizardless activation: click the blue link on the opening screen of the wizard. The memoQ activation window opens.

2. In the second screen, click I am a new user, then click Next.

   

3. In the third screen, fill in all text boxes. Enter a valid email address where you can receive and read email. To receive emails from us during your trial period: Check the Guide me through my trial check box. To read our privacy policy: Click the link. Click Next when ready.

   

4. memoQ connects to memoQ Zrt.'s activation server, and gets a new serial number for you, along with a translator pro license. You can use memoQ with this license for 30 days.

   

Caution: On one computer, you can ask for a serial number only once. If you're still within the 30 days, you need to activate memoQ again on your computer. Follow the steps under Activate your existing license.

1. The memoQ activation wizard will start automatically. In the opening screen, click Next.

   If you prefer wizardless activation: click the blue link on the opening screen of the wizard. The memoQ activation window opens.

2. In the second screen, click I already have a license, then click Next.

   

3. In the third screen, type or paste your serial number. Click Next when ready.

   If you lost your serial number: Contact memoQ Support.

   

4. memoQ connects to memoQ Zrt.'s activation server, and retrieves your licenses:

   

   If you see a red error message: You didn't receive any licenses. Try the activation again. If it fails, contact memoQ support. If it fails, contact your client or the memoQ TMS's administrator.

5. Click Finish to return to memoQ.

You do this if your customer's memoQ TMS distributes ELM licenses. An ELM license is a 'mobile' license that you borrow from a memoQ TMS.

You need a serial number for this: Start a trial if you don't have one.

ELM or CAL? If your customer distributes CAL licenses, see Get a CAL license from your customer's memoQ TMS.

1. If you don't have a license: The memoQ activation wizard will start automatically. In the opening screen, click Next.

   If you prefer wizardless activation: click the blue link on the opening screen of the wizard. The memoQ activation window opens.

   If you already have a license: The wizard will jump to the fourth screen.

2. In the second screen, click I already have a license, then click Next.

   

3. In the third screen, type or paste your serial number. Click Next when ready.

   If you lost your serial number: Contact memoQ Support.

   

4. On the fourth screen, click I wish to update my ELM licenses from a memoQ TMS. Click Next.

   

   If it's CAL, not ELM: Click I wish to configure CAL instead, and read the next section.

5. On the fifth screen, click your customer's server. If it's not there, click The server is not in the list. Click Next.

   

6. If the server wasn't on the list, memoQ needs to add a new one. On the next screen, type or paste the address of your customer's memoQ TMS. Type the user name and password that your customer gave you.

   

   Other login options: Depending on the memoQ TMS, you may use your Language Terminal user, your Windows user, or a user at an OIDC identity provider to access the server. For these options, see the Log in to server topic.

7. Click the Check login button. If memoQ shows SUCCESS in a message box, click OK. Then click Next.

   memoQ connects to your customer's memoQ TMS, and retrieves your licenses:

   

   If you see a red error message: You didn't receive any licenses. Try the activation again. If it fails, contact your client or the memoQ TMS's administrator.

8. Click Finish to exit the wizard.

You do this if your customer's memoQ TMS distributes CAL licenses. CAL is concurrent-access license: it's a mobile license that you borrow from a memoQ TMS, but it doesn't stay with you after you close memoQ (like an ELM license does). You need to be connected to the memoQ TMS all the time while you are using a CAL license.

You need a serial number for this: Start a trial if you don't have one.

CAL or ELM? If your customer distributes ELM licenses, see Get an ELM license from your customer's memoQ TMS.

1. If you don't have a license: The memoQ activation wizard will start automatically. In the opening screen, click Next.

   If you prefer wizardless activation: click the blue link on the opening screen of the wizard. The memoQ activation window opens.

   If you already have a license: The wizard will jump to the fourth screen.

2. In the second screen, click I already have a license, and then click Next.
3. In the third screen, type or paste your serial number. Click Next when ready.

   If you lost your serial number: Contact memoQ Support.

   

4. In the fourth screen, click I wish to configure CAL. Click Next.

   

   If it's ELM, not CAL: Click I wish to update my ELM licenses from a memoQ TMS instead, and read the previous section.

5. In the fifth screen, click the Configure button.

   

6. Type or paste the memoQ TMS's address. Click the Test button.

   

7. In the Log in to server window, type your user name and password. Click OK.

   

   Other login options: Depending on the memoQ TMS, you may use your Language Terminal user, your Windows user, or a user at an OIDC identity provider to access the server. For these options, see the Log in to server topic.

8. If all goes well, you will receive this message:

   

   If there is an error: You didn't receive any licenses. Try the activation again. If it fails, contact your customer or the memoQ TMS's administrator.

   Click OK. The next page shows the details of your CAL license:

   

9. Click Next. The final wizard page appears:

   

10. Click Finish to exit the wizard.

When you upgrade memoQ to a new version, or you purchase a license for a stronger edition, you need to let memoQ know about this. To do this, normally you just click Update licenses online (recommended). memoQ will receive the new licenses from the central activation server, and start again in the strongest edition that you have for the version you're using.

1. Open the memoQ activation wizard from the my memoQ page. In the opening screen, click Next.

   If you prefer wizardless activation: click the blue link on the opening screen of the wizard. The memoQ activation window opens.

2. In the second screen, click I wish to update my licenses from memoQ's central activation server. Click Next.

   

3. Click Next. memoQ connects to memoQ Zrt.'s activation server, and retrieves your licenses:

   

   If you see a red error message: You didn't receive any licenses. Try the activation again. If it fails, contact memoQ support.

4. Click Finish to return to memoQ.

   To check all your licenses: Open the memoQ activation window.

See Change serial number (memoQ activation wizard).