Reset administrator password

If the administrator's password is lost - that is, no-one remembers it in your organization -, you can use the Deployment tool to reset it.

Do not use this to change the administrator’s password. Do this only if you cannot access the server because you forgot the password.

This password belongs to memoQ TMS only: This is the password of the main administrator of memoQ TMS. If you reset the password here, that will not change any passwords in Windows on the server computer or elsewhere.

How to get here

When you do this, memoQ TMS will already be installed on the server computer.

  1. Log in to the memoQ TMS computer through Remote Desktop.

  2. Open the Start screen or the Start menu: Press the Windows key.

  3. Type memoQ, and wait for the results to appear.

  4. In the list, click memoQ TMS deployment tool.

  5. Windows may ask you to confirm to run the program. Click Yes or Run.

  6. The memoQ TMS deployment tool window opens. You need the topmost section (memoQ TMS):

    memoQ TMS already installed window with advanced options selection

  1. Click Advanced:


  2. From the menu, choose Reset administrator password. The Password reset window opens:


What can you do?

In the Password box, type the new password. In the Confirm password box, repeat the new password. Make sure the password meets the complexity requirements listed in the window (see the screenshot above).

When you finish

To change the password: Click OK.

To return to the Deployment tool without changing the password: Click Cancel.