Billing details

To find and manage your billing details, go to your my memoQ account, and open the Billing details page.

If you already own a memoQ license, you will see the same billing details here that you entered during your purchase. You can change the details at any point if necessary.

Choose what type of entity you are

At the top, choose Legal entity or Natural person. Based on your choice, the form in the Billing info section shows different fields.

What is the difference between a legal entity and a natural entity (person)?

• If you have a VAT number or tax number, choose Legal entity.
• If you don't have any of these, you are a private person, choose Natural person.

Update your contact information

Under Contact details, you can specify how memoQ can contact you.

You need to enter your full name and email address. You will receive the invoices to this email address. You can also enter your phone number if you wish.

Update your billing information

Under Billing info, you can provide the details necessary to create the invoice for your purchase.

If you are a Natural person, you must provide: 

• Your current address (street name, city and postal or zip code)
• The name of the country that you reside in (state or province is optional)
• The currency that you prefer during the billing process

If you are a Natural person, you must provide: 

• Your current address (street name, city and postal or zip code)
• The name of the country that you reside in (state or province is optional)
• The currency that you prefer during the billing process

What is a VAT number?

It is the unique number that identifies a taxable person (business) or a non-taxable legal entity. The entity could be registered for VAT (value added tax) in many countries, including the countries of the European Union. In the EU, a VAT number can be verified online at the EU's official VIES website. If you have a valid EU VAT number, you do not need to pay VAT for your purchases. You can either enter your EU VAT number during the online purchase, or on the Billing details page. In both cases, you will be exempt from VAT.

We need to check the validity of your EU VAT number via the VIES system. If this system is down, we cannot accept EU VAT numbers. In this case, try the billing info update or the purchase later.

Apply changes

To apply the changes that you made to your billing information: At the bottom of the page, click Save changes.

If you are a cloud subscriber: Changes to your billing details will first be visible on the invoice for your next purchase. To change billing details for an ongoing memoQ cloud subscription, make a payment - for example, pay the next month of your subscription ahead.