Upgrade memoQ TMS (or update memoQ TMS)

memoQ and memoQ TMS get regular updates. Updates are very minor new versions that contain bug fixes only. An update has the exact same major and minor version number, but a higher build number. For example, 9.3.6 is an update to 9.3.5.

A few times a year, new versions are also released. These new versions contain new functionality as well as bug fixes. A new version has a different version number - maybe even the major version number is different. For example, 9.4.1 is a new version - an upgrade - to 9.3.6.

You must have a license to upgrade: You can upgrade to a new version of memoQ TMS if your organization has a valid support and maintenance agreement (SMA). When you purchase memoQ or memoQ TMS, you will also get one year of support and maintenance. If the support and maintenance agreement expires, you can continue to use your existing licenses, but you cannot install new upgrades. To do that, you need to extend your SMA with one more year, for an annual SMA fee. If you are unsure if your organization has a valid SMA, contact memoQ sales.

Check database privileges: This can be a problem if the user who upgrades is not the same as the user who installed memoQ TMS in the beginning. The user who upgrades memoQ TMS must be in the sysadmin role over the SQL server and in the db_owner role over the memoQ TMS database. To set this up, you need the sqlcmd program. To learn more, read the Useful SQL commands topic.

When there is an update or a new version, you need to update or upgrade memoQ TMS manually. Unlike the memoQ desktop program, memoQ TMS is not updated automatically.

To update or upgrade your copy of memoQ TMS, do the following:

  1. Log in to the memoQ TMS computer through Remote Desktop.
  2. Download the newest memoQ TMS setup package from our Downloads page: Click the orange Download button, and in the memoQ TMS row, click the Download link.
  3. When the download is complete, launch the file you downloaded.
  4. Windows may ask you to confirm to run the file. Click Yes or Run.
  5. When you run the setup file, first it updates the Deployment tool on the server, then starts it.

  6. The memoQ TMS Deployment Administration window opens. You need the topmost section (memoQ TMS):

    memoQ TMS already installed window with advanced options selection

Check if the Upgrade link is available: If the version you downloaded is higher than what is installed on the server, the Upgrade memoQ TMS link will be available. You must "upgrade" your server even if the file you downloaded is just an update.

  1. Stop the memoQ TMS before you upgrade or update it: Click Stop memoQ TMS.

  2. To update or upgrade your copy of memoQ TMS, click Upgrade memoQ TMS. The upgrade program starts. First, it makes a backup of the database and files of memoQ TMS. When you upgarde or update memoQ TMS, you cannot skip the backup:

    deptool-mqs-upgrade-bkup

  3. If drive C does not have enough space, or you need to save the backup, elsewhere: Click the ellipsis ellipsis_button button, and choose a different location (computer or drive or folder). Click Next. The upgrade program will back up the existing files and database of memoQ TMS, and then update it. During an update, only the program files are replaced, so the update process will end in the following message after a minute or two:

    deptool-mqs-upgrade-success

  4. Click Finish. The Deployment tool returns.
  5. Start memoQ TMS again: In the memoQ TMS section, click Start memoQ TMS. memoQ TMS may take one or two minutes to start for the first time. If it starts successfully, the word Running appears in a little window over the Deployment tool window.

    Error upgrading the database? You may need more permissions over SQL Server and the database, especially if you were not the one who installed memoQ TMS in the beginning. The user who upgrades memoQ TMS must be in the sysadmin role over the SQL server and in the db_owner role over the memoQ TMS database. To set this up, you need the sqlcmd program. To learn more, read the Useful SQL commands topic.

If, at the end, you see the word Stopped: This means that memoQ TMS was unable to start because an error occurred. Most of the time, this happens because memoQ TMS is not activated. As a first step, go back to the memoQ TMS activation program, and check if the licenses are all in order (none of them are Invalid, for example). If the licenses are all valid, there may be another problem. To learn how to resolve these, read the Troubleshoot memoQ TMS topic.