Cancelled quotes
When a quote does not get accepted in time and expires, or you reject it, or the provider's PM cancels it, it becomes cancelled, and you will get an email from customer portal.
- Open customer portal in your web browser.
- Log in using your email and password.
- The customer portal Dashboard opens.
- Click Abgebrochen in the menu at the top. Die Seite Abgebrochene Angebote wird geöffnet.
This page shows the list of cancelled quotes.
Depending on your user role in customer portal, you will see different things on this page. Your provider's PM can help you if you are not sure about your role.
- Beobachter and Manager users can see all the quotes requested by someone in their company, and use the Kontakt auswählen box on the upper right to see quotes requested by a specific contact person.
- Anfordernde Person users can only see the quotes they requested. They do not have the Kontakt auswählen box and the table's Kontakt column.
To contact a PM about reviving (reactivating) a quote: in the Vorg column, click the job's PM kontaktieren 
. Your default email app opens with the An and Subject fields already filled in (with the PM's email and the job's project ID).
To see more info about a quote: in the Vorg column, click the quote's Details 
icon. The Cancelled quote page opens:
The Statistiken section shows the word and character counts for the quote.
- To contact the relevant PM about reviving the quote: Click their email at the bottom of the Details section. Your default email app opens with the An field already filled in with the PM's email.
- To go to another page: Click its link in the menu at the top.
- To close customer portal: Click Abmelden in the top right corner.