Create a new account

Before you send requests through the customer portal, you need to sign up. Your provider may need to approve your registration, and then you need to activate your access.

How to get here

  1. Open customer portal in your web browser. Your provider can give you the web address. Example: https://translationcompany.com/customerportal.

  2. The Log in to customer portal page opens:

  3. Click Sign up. The Create a new account page opens.

    cpc-signup

What can you do?

Sign up with a local user account on the memoQ TMS:

  1. Enter a user name and a valid email. Make sure you can be reached at that email - that is where your activation email arrives.

  2. You will also log in to customer portal with that email (not your user name).

  3. Choose a password that is at least 8 characters long, and contains lowercase and uppercase letters, plus numbers. Repeat the password.

  4. In the Company/department dropdown, choose your organization.

  5. Click Create my account.

Sign up with an OIDC identity provider

The memoQ TMS's owner can choose to allow signing up for customer portal with your Microsoft or Google account, or your company's Azure AD user account, among others.

  1. Under the Create my account button, click the identity provider's button (for example, Sign up with Microsoft Azure).

  2. The identity provider's login page opens. Log in with your username and password.

  3. The administrator of the memoQ TMS receives a request and approves it. After that, you receive an email with a link.

  4. Click the link in the email. A new page opens in your web browser and confirms that your account is activated. Click Continue to login page.

  5. On the Log in to customer portal page, log in with your memoQ TMSor OIDC username and password. customer portal's Dashboard opens. You are ready to send in requests.